Terms of Service for the Semantio application

1. General provisions and definitions

These Terms of Service (hereinafter: "Terms") set out the rules, scope, and conditions for the provision of electronic services in the form of access to Software as a Service (SaaS) named Semantio, provided at the domain address app.semantio.pro (hereinafter: "Platform").
The Service Provider and owner of the intellectual property rights to the Platform is Brand Semantics Prosta Spółka Akcyjna with its registered office in Warsaw at ul. Puławska 77, 02-595 Warsaw, KRS: 0001222755, NIP: 5214154430 (hereinafter: "Company" or "Service Provider").
The services are directed exclusively to entrepreneurs and professional entities (B2B transactions). Registration of consumers is prohibited. By creating an account on the Platform (Subscriber), the User represents that they are using the services in connection with their business activity and becomes responsible for the actions of any added sub-accounts.
The Platform is an advanced analytical system utilizing Generative Artificial Intelligence (LLM), neural networks, and digital footprint monitoring techniques to develop reports and recommendations.

A prerequisite for starting to use the Platform is the full registration of an account, acceptance of the Terms, and successful verification of a valid payment method. Applications are analyzed for security by the global financial services operator – Stripe, Inc.
The Service Provider offers a free 7-day trial period (Trial). Activation is subject to Stripe implementing a zero-amount verification authorization hold on the payment card (Credit Card Upfront process). During this time, the Subscriber receives the functionality of the "Pulse" plan with a limit of 500 credits.
The User may cancel the service at any time via the panel before the end of the 7th day. If no cancellation occurs, the account converts into a full paid subscription, and the linked card is charged for the subsequent period.
After the free credit limit or time has expired, failure to purchase a subscription package results in the immediate interruption of access to the interface and reports.

The billing system operates on a hybrid model: a fixed subscription fee (e.g., Pulse, Pro, Business) combined with a pool of virtual credits required for operations (1 API request = 1 credit).
Once subscription credits are exhausted, the availability of mechanisms is suspended until a one-time top-up (Top-Up) is made. The system consumes credits on a FIFO (First-In-First-Out) basis.
All transactional processing is handled by the Stripe, Inc. platform. BRAND SEMANTICS P.S.A. does not record, process, or store any full payment card data on its own servers.
The Subscriber accepts that full responsibility for the correct processing of transactions (authorisations, Chargebacks) rests with Stripe. Complaints regarding charges should be directed to Stripe or the issuing bank.
"Custom" Package (Enterprise): Available as a bespoke implementation. The system switches billing to manual invoicing mode. Fees are paid in advance (e.g., monthly, quarterly, annually) based on a traditional VAT invoice. Only the Custom Package provides access to the external Semantio API and removes sub-account barriers, according to individual arrangements with the Subscriber.

Analytical models, including "Judge AI", utilize external artificial intelligence environments (LLM). Due to the highly probabilistic nature of AI, results may occasionally contain logical errors, inaccuracies, or fictional correlations (so-called AI hallucinations).
The services are provided on an "as is" basis. A condition for using the application is full intellectual control based on the "Human-in-the-Loop" principle. The User is obliged to substantively verify the generated conclusions in each instance before making any business or investment decisions based on them.
The Company categorically excludes its liability (including under B2B statutory warranty) for material damage, loss of reputation, and loss of profit resulting from uncritical reliance on the machine indications of the Platform.

The Platform operates in feedback loops with external AI providers. The Company is not responsible for periodic unavailability of the Platform or bandwidth limitations (Rate Limits) imposed by third-party environments. Outages of global clouds are treated as force majeure and do not constitute improper performance of services.
In the event that AI providers reject tasks for technical reasons, the database mechanisms (Fair Billing) automatically return the rejected credits to the Subscriber's balance.
Technical Support: Operational support requests are verified and resolved during standard Business Hours. "Business Hours" are defined as weekdays from Monday to Friday, serviced according to official Central European Time (CET/CEST).

Cancellation of the subscription in the panel keeps the Platform fully active until the end of the paid period. Unused, additionally paid credit pools (Top-Up) remain suspended for a period of 60 days. Failure to renew results in their permanent expiration. The Company does not refund fees for unused days of the subscription.
A lack of payment activity for a period of 90 days entitles automated processes to permanently delete the history of performed audits and generated reports from the databases (Data Wipe).
Sharing access rights (logins, API keys) outside the Organisation, reselling, or sharing with competitors without written consent constitutes a gross violation of the Terms, resulting in immediate account deletion.
In matters not regulated herein, the provisions of the civil law of the Republic of Poland applicable to professional transactions (B2B) shall apply. The Service Provider reserves the right to modify the terms with electronic notification to Clients.